ISSN 2291-2118 Log In Register
LIKE US ON FACEBOOK
FOLLOW US ON TWITTER
Call for Paper - June 2019 Edition
IJRBT solicits original research papers for the June Edition of IJRBT. The date of manuscript submission is open
Read More

Email this article (Login required)

Information System and Service Quality: An Empirical Study of Their Impact on End-Users Satisfaction ERP Systems

Dr. Andreas, Dr.Enni Savitri

About The Authors


Dr. Andreas
Department of Accounting, Faculty of Economics and Business, Universitas Riau Indonesia
Indonesia

Accounting Department

Dr.Enni Savitri
Department of Accounting, Faculty of Economics and Business, Universitas Riau Indonesia


Abstract


ERP systems are integrated information systems that can be applied in both business and non-business organizations. For business organizations it covers the entire functional enterprise that includes accounting and finance, production, sales, purchasing, personnel and other functions. These functions are separated by software modules and interconnected with the integrated data center. Implementation of ERP systems does not always provide satisfaction for end-users. This paper examines the quality of information systems and service that impact on end-user satisfaction, specifically banking companies located in Pekanbaru, Indonesia. Data analysis results reveal that the information systems and service quality partially affect end-users’ satisfaction with ERP systems and thus these findings, remind the designers of ERP systems to improve the quality  information systems and the availability of user friendly service.

Keywords


ERP system; service quality; ends users; satisfaction

Number of downloads: 5

Full Text: PDF

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

Quick Link

Journal Content

  • Search

Peer Review

IJRBT introduces peer-review from its first Edition onwards. The researchers submitting their papers for publication should review atleast one technical paper from their domain. The manuscript also undergoes mandatory procedural review with IJRBT review and scholar panel.